TERMS OF USE

1. These Terms apply to all guests staying at the Facility.
2. By completing an accommodation contract, guests are deemed to have agreed to all provisions of these Terms.

1. An accommodation contract is formed when the guest completes the required information and payment on the Facility's official booking site (https://otter-stay.airhost.co/).
2. The Facility's address will be communicated by email after the accommodation contract is formed.
3. "Accommodation fee" as used in these Terms refers to the total of the room rate and cleaning fee (the total displayed at the time of payment). Children aged 0–5 stay free; children aged 6–12 are charged 70% of the adult rate.

1. The Facility may decline an accommodation reservation in any of the following circumstances:
   • No availability
   • False or misleading information in the application
   • Risk of violating laws or public order and morals
   • Natural disasters, facility failure or other unavoidable circumstances preventing the provision of accommodation
   • Risk of causing nuisance to other guests or neighboring residents
   • All guests in the party are minors
   • Suspected communicable disease posing a health risk to others
   • Any other circumstances that would interfere with the Facility's operations or safety
2. Guests under 18 years of age may not stay alone without a parent or legal guardian.

1. Check-in is between 16:00 and 21:00; check-out is by 10:00.
2. Guests requesting a late check-out must notify the Facility by 17:00 the previous day. Approved extensions are charged per hour; unauthorized extensions are charged per 30 minutes, at the rates set out in the House Rules.
3. Requests for extended stays will be processed only if the Facility approves the request, in which case a new accommodation contract is deemed to be formed as of the time the request was made.
4. Guests checking in outside of support hours must contact the Facility in advance.

1. Guests must submit their address, name, occupation and other required details via the Facility's designated form by the day before check-in. Foreign nationals must present their passport and submit a copy. The Facility will send check-in instructions upon verifying the submitted information.
2. Failure to submit the required information entitles the Facility to refuse check-in, which will be treated as a no-show, and no refund will be issued.
3. If the person arriving at check-in differs from the registered guest information, the Facility may refuse check-in. No refund will be issued in such cases.

1. Guests must comply with all of the following:
   • All content set out in these Terms, the House Rules and the Guest Guide
   • Rules posted or displayed at the Facility
   • Instructions communicated by the Facility via email or other means
   • Waste separation and disposal rules specified in the House Rules
   • Emergency evacuation procedures and emergency contacts listed in the Guest Guide
2. The House Rules and Guest Guide form an integral part of these Terms.

1. Guests must not engage in any of the following:
   • Noise or other acts causing nuisance to neighboring residents
   • Use of open flames other than those provided by the Facility
   • Damage to or removal of equipment from the premises
   • Loss of keys (actual replacement cost will be charged)
   • Smoking of any kind, including e-cigarettes and heated tobacco products, inside the property or in the surrounding area
   • Entering the property with shoes on
   • Inviting persons other than registered guests into the room
   • Bringing pets
   • Any act in violation of applicable laws
   • Any act deemed inappropriate by the Facility
   • Accommodating more guests than the registered number (overcapacity)
   • Increasing the number of guests after check-in without prior notice and approval
   • Subletting or otherwise transferring usage rights to third parties
   • Parties, events or gatherings likely to cause nuisance to neighbors
   • Raising voices, music or TV volume during quiet hours (20:00–08:00)
2. In the event of any violation, the Facility may require immediate vacating of the premises. No refund of the accommodation fee will be made. Any cleaning costs or other damages will be charged separately.

1. The cancellation policy is as follows:
   • 30 or more days before check-in: No cancellation fee (0%)
   • 29–15 days before check-in: 50% of accommodation fee
   • 14 days or fewer before check-in: 100% of accommodation fee (non-refundable)
   • No-show: 100% of accommodation fee (non-refundable)
2. This policy applies to reservations made through the Facility's official booking site. For reservations made through OTAs such as Airbnb or Booking.com, the cancellation policy of the respective OTA takes precedence.
3. Cancellations due to weather (including typhoons), transportation delays or personal circumstances are subject to the above cancellation fees without exception, and no refund will be issued. The Facility will respond on a case-by-case basis only in cases of force majeure (war, terrorism, government-issued travel bans, or large-scale natural disasters directly rendering the Facility unusable).

1. The Facility does not provide luggage storage services.
2. Guests are responsible for the management of their baggage and valuables. The Facility accepts no liability for any loss or theft.
3. Wallets, passports, credit cards and other valuables or important documents found on the premises will be promptly reported to the police.
4. Items left behind after check-out will be held and the owner contacted for instructions if the owner can be identified.
5. If the owner cannot be identified, the Facility will store the item for 7 days, including the date of discovery, and may then dispose of it.
6. Perishable food, magazines and other items that could compromise hygiene may be disposed of the following day, even within the storage period.

1. The Facility will use and properly manage guests' personal information for the following purposes: (1) Reservation management and service delivery; (2) Sending notices, campaign information and other promotional materials from the Facility. Guests who do not wish to receive promotional communications may notify the Facility accordingly.
2. For details on the handling of personal information, please refer to the Facility's Privacy Policy.

The Facility accepts no liability for any accidents, theft or vehicle damage occurring during use of the parking facility. Use is entirely at the guest's own risk.

1. If a guest causes damage to the Facility through intentional or negligent conduct, the guest shall be liable for compensation. Guests who discover damage, staining or loss of items during their stay must promptly report the matter to the Facility. The Facility may pursue compensation even if the guest fails to make that report.
2. When multiple guests are staying together, the reservation holder shall be jointly and severally liable for the acts of all accompanying guests.

1. The Facility accepts no liability for any damages suffered by guests or third parties that are not attributable to the Facility, except in cases of willful misconduct or gross negligence by the Facility.
2. The Facility accepts no liability for the inability to use facilities due to power outages, water supply disruptions, internet failures or other external infrastructure issues, unless caused by willful misconduct or gross negligence by the Facility.

1. If the Facility becomes unavailable due to natural disaster, fire, critical equipment failure or other unavoidable circumstances, the Facility may cancel the accommodation contract.
2. In such cases, the Facility will refund the full accommodation fee already received.

1. The Facility may amend these Terms as deemed necessary.
2. Amended Terms take effect upon publication on the Facility's official booking site.

1. Guests wishing to change their stay dates or the number of guests must notify the Facility in advance. Changes take effect only upon the Facility's approval, which may not always be possible.
2. Transfer of the guest's position under the accommodation contract or the right to stay to a third party is prohibited. If the reservation holder will not be staying, prior notification to and approval from the Facility is required.

1. Guests are obligated to pay any costs incurred beyond the accommodation fee (including overtime charges, damages, penalties and other fees) by the method designated by the Facility.
2. Guests agree to have the additional charges referred to in the preceding paragraph charged to the credit card or other payment method used at the time of booking, prior to check-out.

The Facility will not enter into an accommodation contract with any person falling under the following categories. If any such person is identified during a stay, the Facility may immediately cancel the accommodation contract and require the person to vacate:

• Members of organized crime groups (boryokudan), affiliated members, associate members or related parties
• Any other person constituting an antisocial force

Any disputes arising in connection with these Terms shall be resolved under Japanese law, with the Tokyo District Court as the court of exclusive jurisdiction for the first instance.

Established: 13 July 2026