SYSTEM

From Reservation to Check-out

Reservation

From the “Book This Room” button on the property page, access the reservation page (AirHost), select your preferred dates, and complete your reservation.

Information Email

After your reservation is completed, we will send you an information email containing property details, the Guest Registration form, and important notes. As this includes important details for your stay, please be sure to check it carefully. (If you do not receive the email, please also check your spam/junk mail folder.)

Guest Registration

Please submit your guest information via the “Guest Registration” form provided in the information email by the day before check-in. (If your guest information cannot be confirmed, check-in instructions will not be sent.)

Check-in (On the Day)

Once your guest registration has been confirmed, we will send you the check-in instructions between 11:00 and 12:00 on the day of check-in. Upon arrival, identification will be confirmed either by camera or in person, after which you will receive the key from the key box or directly from the staff. (The method of key handover may vary depending on the property.)

Check-out

Please check the email sent to you on the day before check-out and separate your trash accordingly. After returning the key to the designated location, kindly inform the host that you have checked out.

Check-in / Check-out Time

House Rules

• No Smoking
• No Open Flames
• No Noise
• No Pets

When staying at our property, please comply with the following rules. Be sure to read them before making a reservation.

【General Matters】

In accordance with Japanese law, all guests are required to submit accommodation information, such as a photo of the passport ID page, prior to check-in.

As an Airbnb-style accommodation rather than a typical hotel, we generally do not provide daily cleaning, towel changes, or luggage storage.

Shoes are not allowed inside the property. Please remove your shoes at the entrance.

One set of towels (1 bath towel & 1 face towel) is provided per guest. Please wash and reuse them during your stay. (If you require additional towels, please let us know in advance. We will do our best to accommodate.)

【Support】

Staff support is generally available between “9:00~21:00.”

If you plan to check in outside support hours, please contact us in advance.

【No Smoking】

Smoking is strictly prohibited inside the property and in the surrounding area, including e-cigarettes and heated tobacco products.

For safety reasons, the use of open flames other than the equipment provided is strictly prohibited.

【Noise】

As the property is located in a quiet residential neighborhood, parties and banquets are strictly prohibited.

Between 20:00 and 8:00, please refrain from making loud noises inside the property or in the surrounding area.

Until you reach the main street, please remain considerate of the neighborhood living environment.

Noise during nighttime may result in police reports.

【Garbage】

Please separate your trash and place it in the designated area.

Do not dispose of garbage outside; cleaning staff will collect it.

【Security】

Please manage your room key responsibly, and always lock the door when going out or at night.

If the key is lost, the actual replacement cost will be charged, generally around “30,000–50,000 JPY” depending on the property.

Do not leave valuables inside the room. The host cannot be held responsible for theft or loss.

For safety reasons, please be sure to turn off gas and electricity after use, and also when leaving the property.

If the intercom rings, please do not answer. The host will contact you in advance if they need to visit.

【Others】

If the number of actual guests differs from the reservation, an additional fee (varies by property) will be charged.

If any furniture or equipment in the room is damaged or lost, a reasonable repair fee will be charged.

If smoking or pet stays are confirmed inside the property, a cleaning fee of “30,000~50,000 JPY” will be charged.

If complaints from neighbors or police reports occur, a penalty fee of “100,000 JPY” may be charged depending on the circumstances.

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